Merchant onboarding basics
This course shows you how to sit with a small seller, understand their business and set up a clear shop profile. You will also learn how first orders, customer messages and M-Pesa payments work, and why honest offers build the trust that brings buyers back.
| Responsible | Knozii |
|---|---|
| Last Update | 10/15/2026 |
| Completion Time | 1 hour 3 minutes |
| Members | 3 |
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Module 1: Getting to know the seller3Lessons · 30 min
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Why small sellers go onlineNew
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Listen first: your first visitNew
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Setting up a clear shop profileNew
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Module 2: Orders, payments and trust3Lessons · 33 min
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First orders and customer messagesNew
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Getting paid safely with M-PesaNew
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Honest offers, trust and reviewsNew
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