Chatbot Platform Administrator (part-time)

Summary Ongoing role managing and maintaining chatbot deployments across multiple platforms (Tidio, Intercom, custom). Responsibilities - Monitor chatbot uptime and response accuracy daily - Update conversation flows based on new FAQs and product changes - Manage chatbot user permissions and team access - Generate weekly performance reports (resolution rate, CSAT, fallback rate) - Coordinate with product team on new feature rollouts Requirements - 1+ year managing chatbot platforms - Familiarity with Tidio, Intercom, Drift, or similar - Data analysis skills for performance reporting Schedule & Details - Type: Remote / Part-time / Ongoing How to Apply Apply with your chatbot management experience and metrics improved.

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