Chatbot Knowledge Base Writer (part-time)

Summary Ongoing role writing and maintaining the knowledge base content that chatbots use to answer customer questions. Responsibilities - Write clear, concise FAQ answers for chatbot responses - Update knowledge base articles when products or policies change - Structure content for easy retrieval by chatbot NLU - Review and improve existing answers based on user feedback - Maintain consistent tone and brand voice across all responses Requirements - Technical writing or content writing experience - Ability to write concise, scannable answers - Understanding of how chatbots retrieve and serve content Schedule & Details - Type: Remote / Part-time / Ongoing How to Apply Apply with knowledge base or FAQ writing samples.

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