Chatbot Conversation Moderator (part-time)

Summary Ongoing role monitoring live chatbot conversations to ensure quality, catch errors, and handle escalations. Responsibilities - Monitor live chatbot conversations for accuracy and tone - Intervene when chatbot provides incorrect or inappropriate responses - Escalate complex queries to human agents when needed - Flag recurring issues for conversation design team - Maintain quality log with daily incident counts Requirements - Customer support or moderation experience - Quick decision-making for real-time interventions - Familiarity with chatbot platforms and escalation workflows Schedule & Details - Type: Remote / Part-time / Ongoing How to Apply Apply with your moderation or customer support experience.

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