Starter
Community Management
Posted Jul 21, 2026
Reference KNZ-T-0715
Community Support Specialist (part-time)
Summary Ongoing role helping community members with questions, issues, and navigating the platform. Responsibilities - Respond to member questions within 1-hour SLA - Troubleshoot common platform iss...
$125.00
Paid per completion, on approval
Turnaround
ongoing
Funds
Auto-verified
36
Applications
26
Total views
10
Shortlisted
63
Spots left
Description
Summary
Ongoing role helping community members with questions, issues, and navigating the platform.
Responsibilities
- Respond to member questions within 1-hour SLA
- Troubleshoot common platform issues
- Create and update FAQ and help documentation
- Escalate technical issues to product team
- Track support volume and common issues
Requirements
- Customer support or help desk experience
- Clear written communication skills
- Technical troubleshooting ability
Schedule & Details
- Type: Remote / Part-time / Ongoing
How to Apply
Apply with community support experience.
How this task works
Task details
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